FAQ – Frequently Asked Questions
Q. Are Naqshbu products natural and herbal?
Yes, Naqshbu products are made with carefully selected natural and herbal ingredients to provide a premium care experience.
Q. Are Naqshbu products safe to use?
Our products are made using herbal ingredients. However, every skin and hair type is different, so we recommend doing a patch test before use.
Q. How long does delivery take?
Estimated delivery time:
- Metro Cities: 2–5 business days
- Other Cities/Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery time may vary due to location, courier partner, or festive seasons.
Q. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on selected pin codes and eligible orders.
Q. How can I track my order?
Once your order is shipped, tracking details will be shared through SMS, Email, or WhatsApp.
Q. Can I cancel my order?
Yes, orders can be cancelled before dispatch or within 12 hours of placing the order, whichever is earlier.
Q. Do you accept returns?
Returns are accepted only in cases such as:
- Damaged product
- Wrong product delivery
- Missing item
- Leaked or defective package
Q. Is there a “No Return After Opening” policy?
Yes. Due to hygiene and safety reasons, opened, used, or unsealed products are non-returnable and non-refundable.
Q. What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery and share clear photos/videos for quick assistance.
Q. Are product results guaranteed?
Natural and herbal products may work differently for every individual depending on hair, skin, and lifestyle. Results may vary from person to person.
Q. Why does product color or fragrance sometimes vary slightly?
Since we use natural and herbal ingredients, slight changes in color, fragrance, or texture may happen from batch to batch.
Q. Do you ship across India?
Yes, Naqshbu currently ships all across India.
Q. Do you offer international shipping?
Currently, we ship only within India, but international shipping may be available in the future.
Q. How should I use Naqshbu products?
Usage instructions are mentioned on the product page and packaging. Please follow the recommended method for best results.
Q. How long does it take to see results?
Since our products contain natural and herbal ingredients, results may vary from person to person. Consistent use is recommended for better experience.
Q. Are Naqshbu products suitable for all hair/skin types?
Most products are designed for general use, but individual suitability may vary. We recommend a patch test before use.
Q. Are your products chemical-free?
Naqshbu focuses on using carefully selected herbal and natural ingredients. Product details and ingredients are clearly mentioned on each product page.
Q. What if my package is delayed?
Sometimes delivery may be delayed due to courier, weather, or festive seasons. You can contact our support team for assistance.
Q. Can I change my address after placing an order?
Address changes may be possible before dispatch only. Contact us immediately after placing the order.
Q. Do you offer bulk or wholesale orders?
Yes, for bulk or wholesale inquiries, please contact our support team.
More Short FAQ (New)
Q. Are your products suitable for men and women?
Yes, most Naqshbu products are suitable for both men and women.
Q. Can I use the products daily?
Usage depends on the product. Please follow instructions on the packaging.
Q. Do herbal products expire?
Yes, all products have an expiry date mentioned on the packaging.
Q. Are ingredients mentioned on packaging?
Yes, ingredients are clearly listed on product packaging and website.
Q. Is fragrance natural or added?
It depends on the product. Details are mentioned on the product page.
Q. How should I store the products?
Store in a cool, dry place away from direct sunlight.
Q. Are Naqshbu products freshly packed?
Yes, products are packed with care for quality and freshness.
Q. What if my payment fails but money is deducted?
Please wait 24–48 hours; if not reversed, contact support.
Q. Can I place an order without creating an account?
Yes, guest checkout may be available.
Q. Will I get order confirmation?
Yes, order confirmation is shared via SMS, Email, or WhatsApp.
Q. Are your products suitable for sensitive skin/scalp?
We recommend a patch test before use.
Q. Do prices include taxes?
Yes, prices are shown as applicable at checkout.
Q. How can I contact Naqshbu?
You can contact us through:
Contact Us
For any other queries or support, contact us at:
Brand Name: Naqshbu
Email: naqshbu@gmail.com
WhatsApp/Phone: +91 9610247770
